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instacart, On-Demand

Here’s a glimpse into how much Shoppers at Instacart are earning, as well as insights into the delivery rates for the week of November 20, 2017.

 

For the week of November 6-12, the average Shopper across our sample earned $13.99 per hour, before deducting expenses. Shoppers worked an average of 29 hours per week, with a maximum of 81 hours. 

 

There is a wide pay range depending on the city and zone that a Shopper works. Expenses can reduce Shoppers’ earnings significantly. Most Instacart Shoppers are designated as independent contractors and are responsible for paying for their gas, car wear-and-tear, auto and health insurance, and workers’ compensation, as well as incidentals such as parking and tickets.

 

 

Share Instacart Earnings and Rates in My City!

 

 

 

Total Earnings per Hour Before Expenses (National Average)

Total earnings per hour includes delivery commissions, bumps, and tips.

 

*Average earnings/hour is calculated before Instacart Shoppers pay for expenses such as gas, wear-and-tear on their vehicles, or insurance, which Shoppers are required to pay themselves. The 2017 standard IRS deductions is $0.53 per mile. 

 

 

Hours Worked per Week (National Average)

 

The Low Down on Tips

Tips made up on approximately 18% of a Shoppers pay or $2.77 per hour for the average Shopper. Tips vary significantly across our sample size, from as little as  38¢ per hour to as a high as $8.49 per hour.

 

Tips/Hour

 

Tips as a % of Earnings



Deliver Rates by Instacart Zones

For the week of November 20, 2017, here is a sample of various Instacart Zones. Mondays are one of the highest paid days of the week and average $8.36 for full-service shopping and delivering an order.

 

For delivery-only (i.e. orders that were already prepared at the store), Shoppers receive $5.13 on average for each delivery they make.  The upcoming rates that Instacart pays Shoppers varies significantly based on region and day of the week.

 

Full-Service Rates

 

Delivery-Only Rates

Full Service Rates by City/Zone

 

Delivery-Only Rates by City/Zone



Track Instacart Rates In Your City

To have access to the most up-to-date reports and insights, add your earnings and delivery rates for Instacart in your city.



Share My Earnings and Rates for Instacart Now!

 

 

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instacart

“In aggregating Shoppers’ stories, we’ve discovered a pattern of troubling and systemic issues with Instacart’s relationship with its front-line workers.” 

There is a toxic relationship brewing between Instacart, the $3B grocery delivery startup, and its Shoppers who are responsible for delivering its groceries to customers.  Instacart’s business model depends on tens of thousands of shoppers across the US, designated as independent contractors.  We’ve heard from hundreds of these Shoppers over phone interviews, social media, and the dumpling community.  In aggregating Shoppers’ stories, we’ve discovered a pattern of troubling and systemic issues with Instacart’s relationship with its front-line workers.


Shoppers would like to see Instacart dramatically improve their poor behavior.  Here are some of the more troubling issues we’ve heard:

  1. Misleading “service fees” 

  2. Privacy concerns with the Instacart Shopper app

  3. Physical injuries to Shoppers assigned to deliver commercial orders


The situation is emblematic of the growing disconnect between Silicon Valley’s elite and the working class – and Instacart is a case study.  We predict this will result in negative consequences for the company, and is perhaps an early indicator that Instacart will be the next to follow Uber’s dramatic shakeup.  Are Instacart’s founders and investors going to fix Instacart’s problems before it’s too late?  Shoppers have important recommendations for them.  We hope Instacart is listening.  Let them know what you think.


Founders
Apoorva Mehta, Brandon Leanardo, Max Mullen

Board Members & Observers
Jeff Jordan, Michael Moritz, Mary Meeker, Hrach Simonian

Investors
Andreesen Horowitz, Sequoia, Kleiner Perkins, YCombinator, Canaan Partners

Partners
Costco, Whole Foods, Safeway, CVS, BevMo



Misleading “service fees”

Instacart charges a 10 percent service fee that Shoppers believe is purposely misleading customers into thinking that it’s a tip for their Shoppers.  In fact, the service fee is paid to Instacart, while the tip amount defaults to zero.  To tip Shoppers, customers must complete a hard-to-find, multi-step process.  This issue is so important that Instacart recently settled a class action lawsuit with over 31,000 workers and agreed to clarify the difference between service fees and tips, as reported in Recode and Techcrunch.  Despite legal action, Shoppers tell us that Instacart’s deceptive service fee practices continue.  “Shady company,” “deceptive,” and “unfair business practices” are descriptions we hear from frustrated Shoppers about this issue. 

We placed an Instacart order to see for ourselves.  During the checkout process, Instacart automatically sets the service fee to 10%. The fine print says the service fee is intended to “competitively pay all Shoppers working with Instacart.”  However, the Shoppers we spoke to didn’t receive the service fee directly.  Confusingly, Instacart also labels the tip field as optional, though doesn’t mention that the service fee is optional too.  Other food delivery companies such as Doordash clearly label and explain their fees, in addition to adding a default tip during the checkout process.

Instacart’s service fee, in our assessment, is purposely deceiving customers – it funnels shoppers’ tips to Instacart’s revenue, creating the facade of better unit economics for Instacart investors at the expense of their Shoppers.  And given the previous legal action and current Shopper frustrations, this is a huge risk for the company.

Recommended Changes:  Shoppers would like to see Instacart improve their deceptive service fee and tipping practices.  Instacart should study industry best practices for more transparent and ethical treatment of tips.  Also, add a default tip amount to the main checkout page and rename the confusing service fee as “Instacart Service Fee.” Let customers know that this fee is not a tip.



Comment from Instacart Shopper on dumpling.us




Instacart’s confusing service fee and tip options.  Source:  Instacart.com



Doordash clearly shows service fee and tip information.  Source:  doordash.com



Privacy concerns with the Instacart Shopper app

Instacart’s Shoppers are concerned with the company’s treatment of their personal information.  The Instacart Shopper app requires that Shoppers share access to their location “Always” and that they enable “Background App Refresh.” So, to work for Instacart, they force Shoppers to grant access to their personal information, always, and at Instacart’s discretion.  This is making some Shoppers uncomfortable.  Not surprisingly, the Instacart Shopper app is not available for download from Google or Apple’s app store.  Uber and Lyft’s driver apps are both available there, so we wondered why Instacart was so different. 

After research, we learned that the only way to start shopping for Instacart is to bypass the app stores and to install the app directly from Instacart’s Shopper website.  By default, Google Android and Apple iOS prevent these types of apps from running.  “Install Blocked” is the message Android prompts during the Shopper app install process.  To complete the install, a new Shopper must complete a multistep process granting “Instacart Inc” special access to their personal device and data.  Once Instacart’s app is installed, it requests users to turn on “Background App Refresh” and “Allow Location Access – Always.”  However, Instacart’s app is more persistent than others.  Their app only functions when these tracking-features are enabled.  Disabling either one immediately locks the Shopper app.  In comparison, the Lyft driver app operates without Background App Refresh and with location-tracking enabled only while using the app. 

Instacart tells Shoppers that the “Background App Refresh enables many time-saving features…”. However, their privacy policy reveals a different story. Instacart states they are logging personal details, including “pages that you navigate to and links that you click.”  Also, they track your device location ‘when the app is running in the foreground and background.”

One Shopper was surprised to see a message appear on their home screen that said, “InstaShopper Arrived at Home.” What else is Instacart doing with Shoppers’ personal information?  Why is Instacart so persistent in tracking shoppers while not using their app?

Recommended Changes:  Make the Shopper app available in the app stores, just like many other on-demand companies.  This provides Shoppers some protection from software that has not passed Apple and Google’s privacy standards.   Also, allow Shoppers to turn off background app refresh to protect their privacy during and after working their shift.  Allow location only while Shoppers are using the app. 



Source: Instacart Privacy Policy, Oct 2017




Instacart’s install directions.  Source:  shoppers.instacart.com/apps





Instacart Shopper’s app prompting Background App Refresh.  Source:  InstaShopper app



Physical injuries to Shoppers assigned to deliver commercial orders

Instacart recruits new shoppers with playful images of grocery shoppers delivering flowers and a single shopping bag to homes   However, Shoppers tell us that they are increasingly required to deliver commercial and batch orders to businesses that exceed Instacart’s published weight limit. Instacart requires that Shoppers have “the ability to lift 40 lb with or without assistance.” However, our checks reveal that Instacart offers items that exceed this weight.  In the order below, we could add 50 lb bags of sugar and shortening to Instacart.  The total delivery weight was 1,000 lb.  Instacart Shoppers are not trained or equipped to handle these heavy orders, nor are they allowed to decline such orders without repercussions. 

An Instacart Shopper shared another recent example where she was obligated to deliver 600 pounds of sugar to a business.  After she called Instacart to express concern over the weight, she was threatened by “Shopper Happiness” with deactivation if she didn’t complete the order.  Instacart is her primary source of income, so she complied.  This Shopper sustained a neck injury fulfilling the order.  However, since Instacart designates its full-service Shoppers as independent contractors, the company did not provide her with medical or other assistance as a result of her injury on the job.  These large bulk orders appear to be pervasive across Instacart – see many examples of the large orders Shoppers have received on Instacart. 

Recommended Changes:  Shoppers would like the option to decline heavy or commercial orders without repercussions or “reliability incidents.” For Shoppers that do accept large orders, provide adequate training and equipment such as weight belts, dollies, and delivery trucks to appropriately handle such freight.  Provide additional compensation for Shoppers that do deliver these bulk orders.

A 1,000 lb test delivery from Instacart.  Source:  Instacart.com


Instacart’s aspirational portrayal of shoppers.  Source:  Instacart Press Kit


The reality of being an Instacart Shopper.  Source:  Instacart shopper


Let us know what you think about Instacart’s behavior.  Also, share your ideas to help Instacart improve at dumpling.us – a community of workers united to improve their workplace.  This blog represents the sole opinion of dumpling.





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Commission Details, instacart, On-Demand

We polled Instacart Shoppers for details on their commission rates for the week starting on November 5, 2017. As each day has different payout amounts, we asked Shoppers to share the commission details provided for their city on Monday and Tuesday, which are typically on the high and low ends of the payout scales respectively.

We had over 160 responses from Instacart Shoppers across the US. Many cities/markets contain multiple zones, each with their own specific commission payouts. For these cities, we took the average of all the different inputs. The number of respondents is included at the end of the city name. Here’s the data and some of our initial observations.

There is a wide range of variability for delivery rates between different markets.

 





All markets have different commission rates between Monday and Tuesday, however, some markets have greater differences than others.




There can also be wide ranges of delivery commission rates within different zones in a single market.

 

Help Bring Transparency to Instacart in Your City

 

 

Share My Earnings and Rates for Instacart! 

 

 

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instacart, On-Demand

Instacart, an on-demand grocery delivery service, recruits new shoppers with images of a single shopping bag and flowers being delivered to a residence. The customer is portrayed as a new parent that needs last minute items before cooking dinner. However, the reality of what’s being delivered and who it’s being delivered to is often a very different story.





Online communities for Instacart Shoppers are filled with discussions and pictures of bulk deliveries that Instacart demands their shoppers deliver. In many cases, the customer is not a parent getting ready to cook dinner, but rather, local and national businesses.   These commercial customers use Instacart to stock up on supplies they need to run their business. These supplies can be large and heavy bulk items and are often in large quantities.


 

 

 


There are many challenges with these large bulk orders


Weight and Lifting

When shoppers sign up to work for Instacart, they are required to check a box stating that they can lift 30-40 pounds. Many of these orders, however, include items that exceed 50 pounds such as bags of sugar, salt, and other items.   Often, there are multiple units of these heavy items, increasing total weight to hundreds of pounds. Instacart Shoppers are not provided training for heavy lifting or provided heavy lifting equipment such as dollies, weight belts, or cargo vans. Instead, shoppers are equipped with a shopping cart and their personal car. Many orders also require long hauls up many flights of stairs to deliver to the end customer. There have been numerous, documented instances of Instacart Shoppers being hurt on the job. As independent contractors, however, they don’t receive any help from the company. Worse yet, shoppers are punished with reliability incidents from Instacart for not accepting the next order after an injury. And during recovery time, injured shoppers lose Early Access eligibility, which hinders their ability to pick up new shifts after they heal.

 

Wear and Tear on Shoppers’ Cars

Working for Instacart requires a vehicle. Nowhere in the Instacart vehicle requirement, however, is any specification for the size of the vehicle or whether it can fit these large orders into the car safely. To complete their orders, shoppers often have to fill their car to the brim with these heavy and large items, creating unsafe driving conditions and adding wear and tear on the shoppers’ vehicle.


Compensation for Large, Batch Orders Needs to Change

To add insult to injury, Instacart doesn’t pay shoppers based on quantity, weight, or any other measure of effort. Instead, Instacart generally pays shoppers 40 cents per item type. For example, 198 units of 1-gallon waters weighing 1700 pounds counts as one item type. An Instacart shopper would receive 40 cents for this water delivery, the same amount they’d receive for delivering a single Snickers candy bar. This is something that Instacart should fix.


No way for Instacart Shoppers to Decline Large Orders without Repercussions

Most importantly, there is no easy way for shoppers to decline these large, bulk orders without negative consequences. Doing so can result in a Reliability Incident, which is Instacart’s form of a black mark on a shopper’s account. When a shopper receives 5 Reliability Incidents they lose the ability to schedule hours more than a day in advance. This in turn can cause the shopper to lose the majority of their income because available hours (i.e. shifts) are typically claimed much earlier than the day before.  It can take weeks, if not months for a shopper to earn back the ability to pick up hours in advance (Early Access).


In a recent incident, one Instacart Shopper in Las Vegas called Shopper Happiness, Instacart’s shopper support call center, to inform them that she was uncomfortable delivering twelve 50 pound bags of sugar. Even after telling them that the bags exceeded the 40-pound requirement that she signed up for, she was told she risked her account being deactivated if she didn’t complete the order. Since Instacart is the primary income for many shoppers, they are forced to accept these orders or face losing their livelihood.

If Instacart is going to continue to pursue these types of orders, they need to make improvements in two key areas:

  1. Don’t require shoppers to accept orders with heavy items, or large quantities that don’t fit into their vehicles. This should be an easy opt-out process and should not impact their ratings, reliability incident counts, or ability to pick up future batches.

  2. Compensate shoppers fairly for these types of orders. At a minimum, this should include larger commissions for heavy items, which should be per unit, and not by item type.

To see what other issues Instacart Shoppers would like to see changed, or to share your own ideas, click here: http://bit.ly/dumplinginstacart-alllocations

 

8

food delivery, instacart
On October 16, an #Instacart Shopper in Las Vegas logged into her InstaShopper app as she always does. She’s an independent contractor, known as a “shopper” for Instacart. She delivers groceries for as many as 70 hours per week for the on-demand grocery delivery service. She expected this to be another order of household groceries. However, this wasn’t a typical day. Her day ended in urgent care, diagnosed with a popped tendon in her neck as a result of heavy lifting, an injury that could take 3 weeks to heal. She was paid a total of $8.20 by Instacart and left to pay her own medical bills. 

When the Shopper received this order from Instacart, it requested delivery of twelve 50 lb. bags of sugar and a 35 lb container of oil for a local business. Concerned about the excessive weight, she contacted Instacart support, known as Shopper Happiness, to express concern about lifting the bags. Even after stating that the 50 lb bags exceeded Instacart’s 40 lb requirement for shoppers, she was told by Instacart that she risked deactivation from the app if she didn’t complete the order. Out of fear of losing her job, she proceeded with the order, delivering 10 of the 12 bags of sugar. The last 2 bags wouldn’t fit in her personal car. 

While pulling the final 50 lb bag of sugar from her car, something popped in her neck. The pain was so extreme, she became nauseated. She couldn’t drive her own car and eventually had to take a rideshare service to urgent care. To make things worse, Instacart issued her a “Reliability Incident” for not completing her shift. A “reliability incident” is Instacart speak for a black mark that can lead to a shopper’s termination.

The Shopper asked Instacart for help to resolve this incident and Instacart’s response was disappointing. She received an email that said these types of injuries are customary for worker’s compensation claims, which will not apply in this instance, and therefore, that she should escalate matters with her own insurance carrier. In addition, the Shopper’s next phone call was escalated to another representative in Shopper Happiness who told her that she was misinformed by the first person she spoke to and that she wasn’t required to lift the heavy bags. 

We see several problems with Instacart’s behavior:

1. Instacart shoppers are signing up to for grocery delivery, not commercial or freight delivery. Delivering 600 lb of sugar typically comes from a delivery service that is equipped and trained with dollies, weight belts, and commercial delivery vehicles and lifts. Rather, Instacart demanded that a 120 lb Shopper who signed up to deliver groceries should do the task of a commercial freight company, though without any training or commercial moving equipment.

2. Instacart requires shoppers to be able to lift 40 lb. This shopper was required to lift significantly more than that, even after contacting Instacart and telling them that there were twelve 50 lb bags that exceeded the maximum weight.

3. Instacart isn’t helping one of their own workers who was injured on the very job they sent her on. 

4. While on medical leave, this shopper will likely lose “early access” to preferred Instacart shifts. Instacart is her full-time job, not a side job. Without “early access,” this shopper will likely not receive enough orders to make working for Instacart viable. 

Why isn’t Instacart helping one of their own workers? What do you think about this situation? Please share with others to make sure Instacart does the right thing for this shopper and improves these unacceptable working conditions.
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Amazon, Security Guards, SIS

Amazon is one of the largest tech companies in the world and is continuing to expand its more than 340,000 employees globally, including more than 30,000 employees at their South Lake Union campus in Seattle, Washington. In addition to regular employees, the tech giant also employs thousands of contract workers. In Seattle, more than 800 of Amazon’s contract workers are security guards tasked with keeping the Amazon campus safe. Although tech companies are known for their great treatment of employees, contract workers often have a very different experience working at these companies.

Currently, there is an ongoing struggle between the contracted security workers employed at Amazon’s South Lake Union campus through the Security Industry Specialist organization. The contracted SIS security workers have been involved in a campaign to become a part of the Service Employees International Union (SEIU) and have been pressuring SIS to improve their working conditions. But this has been a difficult process due to the risks involved in unionizing that are caused by a perceived culture of retaliation felt by the contract workers from the Seattle Amazon campus, which has included job losses and cut schedules for workers who have spoken out about unfair practices.

After SIS workers, Betiel Desta and Abdinasir Elmi, spoke out about SIS’s treatment of Amazon security workers during a 2017 May Day demonstration, they were taken off of the SIS shift scheduling platform. The workers claim that this is retaliation for speaking out and have filed complaints. Amazon responded by claiming that these employees missed and canceled meetings aimed at improving conditions. Eventually, Desta was restored to the scheduling program after demands for their reinstatement by allies and supporters but Elmi has been tasked with additional requirements before he can return to work.

Despite the tension, Seattle SIS workers at Amazon did enjoy a recent victory that allowed Muslim workers to use the prayer rooms at the South Lake Union campus, Previously, Amazon had been criticized by religious leaders and other activists for not allowing its 500 Muslim contracted workers to have time or space for prayer, despite providing separate prayer facilities for Amazon employees. Until the recent change, workers had been praying in conference rooms, kitchens or near dumpsters.


Other than union struggles and alleged worker’s rights violations, the SIS company has also fallen under scrutiny for numerous other issues with its workers. In 2015, the SIS company was penalized for violating Seattle Washington’s policy that prevents employers from restricting worker sick leave. In addition, the state of California has recently filed charges against SIS on behalf of workers who claimed that SIS followed SEIU activists and intimidated workers against exercising their right to unionize and practice New Deal rights. In Seattle, SEIU representatives claimed that SIS was intimidating them and monitoring worker activity to discourage joining the union.

Following the recent victory for prayer facilities and sick leave, workers will continue to advocate for living wages, improved working conditions and their right to form a union. The leading SIS worker advocates believe that these victories have resulted from workers coming together to organize and fight for their right to fair working conditions.


Although Amazon still has a contract with SIS, Google and Apple ended their contracts after reviewing the practices of SIS and hearing from workers advocates. Both companies decided to hire security guards as employees, which allows the companies to have more oversight concerning employee treatment and allows for the security guards to have higher pay and benefits that are not afforded to contract workers.


Historically, when workers organize, speak out and advocate for their rights, companies are forced to respond with improved working conditions. dumpling provides a safe and anonymous platform to organize with your co-workers, identify key areas to improve your workplace, and advocate to get these ideas implemented. Sign up today at https://www.dumpling.us/.

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Lyft, Uber
Check out what Uber Drivers are saying at dumpling.us

Following the recent removal of CEO, Travis Kalanick, Uber is trying to make fast changes to its treatment of drivers and their driving experience in an effort to show these drivers how committed the company is to them. One of these changes was an option for drivers to receive tips, something their drivers had long been asking for. Another change was the implementation of a policy to notify drivers when they accept a ride that includes travel longer than 45 minutes. As more changes are being implemented during Uber’s 180 Days of Change, many drivers believe that another issue should be addressed: ride cancellations.


An Uber driver in Seattle, WA shared their frustration with the current ride cancellation policy and fees on dumpling:

“I wish that the cancellation fee was higher and that the [cancellation] fee money came to us drivers… Every time someone cancels we as driver[s] lose out and we don’t get compensated.”


Accepting a ride doesn’t always guarantee a payment for Uber drivers. Sometimes a customer may decide to cancel the ride several minutes after accepting the transportation from the Uber driver. According to Uber’s website, the company’s ride cancellation policy is that riders will be charged a fee if they: cancel the trip more than 5 minutes after the driver accepts the trip (this is has been reduced to 2 minutes in some cities), or if the driver arrives at the destination and cancels the trip after waiting more than 5 minutes for the customer to show.


Despite the fees charged for canceled rides or no-shows, rides are routinely canceled and drivers are not compensated for their gas or time spent traveling, even if they are more than halfway to the destination or traveled the full distance. This is a policy that many drivers would like to change. Another Uber driver in Seattle, WA recently shared this idea on dumpling:

“I would like it as a driver [that] once I accept a fare and am on the way that I know I will be compensated. Even if the passenger no shows or cancel[s]. It’s frustrating to be on the way to a job and have it cancelled with no compensation.”


Long rides to the airport and across town can be a lucrative or disappointing experience for Uber drivers depending largely on whether the customer decides to cancel the ride before the driver arrives at the destination. Not only are drivers not compensated for canceled rides, but the driver also loses their place at the front of long lines for on-demand drivers at many airports, and valuable time that could have been used to transport other paying customers. An Uber driver in the San Francisco Bay Area had this to say on the topic:

“There are times when I travel up to 2 miles to get to a restaurant and as soon as I arrive the customer cancels the order. They don’t give cancellation fees. It’s a waste of my time and energy. Other times someone else will pick up my order and I’m not paid for that as well. Ridiculous.”


Uber drivers: do you lose money due to canceled rides? What changes would you like Uber to make? Share your ideas at dumpling to make your voice heard and to start a movement to have them implemented: http://bit.ly/dumpling-us.

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Starting in 2014, the City of Seattle developed a committee that would answer the calls for compensation increases for workers. The committee consisted of representatives from the city council, unions, businesses an chamber of commerce members who gave a recommendation for wage increases. This recommendation eventually became the minimum wage ordinance that will gradually increase wages to $15 over a period of time. After the ordinance was implemented, the University of Washington was commissioned to evaluate the results of the ordinance.

The recent release of a University of Washington minimum wage study has renewed debate about whether increasing the minimum wage is a good or bad policy for businesses and workers. The study has yet to be peer-reviewed and estimates that the average worker lost $125 a month and businesses have responded to the wage increase by reducing hiring, cutting hours or letting workers go.


The conclusions drawn from this study has supported the claims of organizations like the Employment Policies Institute, which argues that requiring a higher minimum wage would hurt local or new businesses who may struggle to turn a profit while competing with large corporations and chains. It launched a campaign called “The Faces of $15” that tells stories from small business owners describing how requiring extra expenses like higher wages and healthcare place a heavy burden on small businesses trying to turn a profit in addition to meeting other laws and regulations.


On the other side of the debate, some groups and organizations like the National Employment Law Project (NELP) argue that it is important for workers to have a “living wage” that enables them to afford basic necessities like food, housing, and transportation that may increase due to inflation, gentrification or other economic changes. The Fight for 15 organization, has organized marches and protests against “poverty wages” and have advocated for their right to earn a living wage while working for a business.

The University of Washington study was published by the National Bureau of Economic Research and can be found here: https://evans.uw.edu/policy-impact/minimum-wage-study

Calling all Seattle workers: how have you been affected by the $15 minimum wage increase?

Let dumpling know how increasing minimum wage has affected your workplace: http://www.dumpling.us/

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The dumpling team has listened to its community of workers and is excited to introduce our new and improved website with features that make it even easier to build a movement to change your workplace!

Workers can start a movement by anonymously sharing an idea that would improve their workplace and create positive change for themselves and their coworkers. We believe that strength in numbers is a powerful way to make change happen, and dumpling gives you the tools to engage and unite co-workers behind your ideas.

To share an idea that would improve your workplace (while staying safe and anonymous), get started here: www.dumpling.us


dumpling community members can build momentum behind their ideas by sharing their post(s) and by receiving supportive comments (examples, advice, or encouragement) and endorsements for their idea. Similarly, they can also help others build movements at their workplaces by commenting on and supporting their ideas.


To grow awareness and support of your idea, you can share your post (or any post on dumpling) either publicly or anonymously. By using the “Anonymous Share” feature, you can get others involved while staying completely safe and anonymous. 

The Anonymous Share feature allows workers to get their co-workers involved while staying safe and anonymous

The new momentum tracker shows you how much support your ideas and insights are getting from the dumpling community. The tracker monitors the amount of support a post has received based on supportive comments, endorsements, shares, and traffic. The more momentum an idea has, the more likely that employers will pay attention to their worker’s ideas and make change happen. 

The Momentum Bar shows how much support an idea has behind it.

Another new feature is the ability to endorse an idea and follow a post. Endorsing a dumpling member’s post increases its momentum within the community and shows support for popular issues that employers should pay attention to and change. Following a post allows one to easily track the activity and momentum of a post.

These new features are here because we care about the dumpling community and the feedback that it gives us because we know that workers are an important part of society and deserve to be heard. If you have any opinions or feedback about the site, then feel free to let us know!

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Lyft, On-Demand, Uber

On-demand ride-sharing companies like Uber and Lyft recruit drivers with guarantees about covering them with car insurance. This allows the driver the option of using their own car to transport customers during their shifts, which can range from a few times a week to everyday and may add up to hundreds of miles.

These policies are an effort to provide incentives for these on-demand drivers to use their own cars more frequently without worrying about the additional risk that comes along with being on the road significantly more.

The Lyft insurance policy that is advertised on the driver section of the Lyft website states:

“Lyft provides additional insurance policies, at no cost to the driver. We worked with leading insurance carriers to provide various coverages including: commercial auto liability insurance up to $1M per occurrence, contingent collision insurance for drivers who carry collision coverage on their personal auto policy, and coverage for bodily injury caused by uninsured/underinsured motorists when you are engaged in a ride.”

However, some Lyft drivers believe the insurance guarantees are unclear and unfair, which causes some drivers to shoulder the costs of accidents and vehicle maintenance. According to this San Francisco Lyft driver,

“I got my car dented while working on the job and thought that my car was insured by Lyft but they now say we are only insured if it is a passenger that does the damage not a third party.”

Does your on-demand job have clear insurance policies? Share your experiences and insights with us at https://dumpling.us/.

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